bbdok's Privacy Policy

1. Introduction and Definitions

bbdok ("we", "us", or "the platform") provides a safe and reliable online casino and betting service for users in Bangladesh. We take the privacy of our users seriously and are fully committed to protecting personal information.

This Privacy Policy ("Policy") applies to personal information collected, used, stored, and disclosed through the bbdok website (bbdok.cam) and its associated services. By using this website, you are considered to have accepted the terms of this Policy.

Key Definitions

Personal Information: Any information that can directly or indirectly identify a specific individual, such as name, email, mobile number, national ID number, or financial details.

Processing: Any operation performed on personal information, including collection, recording, organising, storage, adaptation, retrieval, use, disclosure, or deletion.

Data Controller: The entity operating the bbdok platform that determines the purposes and methods of processing personal information.

2. What Information We Collect

bbdok may collect the following categories of information:

2.1 Registration and Identity Verification Information

• Full name and date of birth
• Email address and mobile number
• National ID (NID) number or passport number (for KYC verification)
• Residential address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history, deposit and withdrawal records

2.3 Activity and Usage Information

• Login history and session data
• Gaming history and betting records
• Website browsing behaviour and click patterns
• Device information, IP address, browser type, and operating system
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Live chat and email conversations with the customer support team
• Records of complaints, suggestions, or requests
• Information provided through surveys or feedback forms

3. Purpose of Data Collection

bbdok collects and processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

To create, verify, and manage your account. Information is used to complete registration, login, and identity confirmation processes. It is also required to handle deposits and withdrawals, award bonuses, and ensure a quality gaming experience.

3.2 Identity Verification (KYC) and Fraud Prevention

The Know Your Customer (KYC) process is carried out to prevent money laundering and unauthorised activity. This maintains the security and integrity of the platform and ensures the protection of every user.

3.3 Customer Service and Support

Our 24/7 live chat support team assists with your enquiries, complaints, or issues. By retaining communication history, we are able to provide improved service.

3.4 Ensuring Responsible Gaming

Monitoring your gaming behaviour to identify problematic gambling patterns and provide the necessary support. This information is used to offer limit-setting, self-exclusion, and break facilities.

3.5 Technical Maintenance and Development

Technical data is analysed to improve the functionality of the website and services, identify bugs, and enhance the user experience.

4. Legal Basis for Data Processing

bbdok processes personal information on the following legal bases:

• Contractual Necessity: To enter into and fulfil a contract with you for the purpose of providing our services.
• Legal Obligation: To comply with applicable laws, regulations, and regulatory directives.
• Legitimate Interests: To prevent fraud, ensure security, and improve service quality.
• Your Consent: Based on your explicit consent for marketing communications and certain cookies.

5. Data Sharing and Disclosure

bbdok does not sell or rent your personal information to any third party. However, information may be shared in the following circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transactions. These organisations are governed by their own privacy policies.

5.2 Technology Service Providers

With providers of IT infrastructure, cloud storage, cybersecurity, and analytics services — only the necessary information and under strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed to relevant authorities in response to a court order, government investigation, or requirements under applicable law. In such cases, we will disclose only the information that is legally required.

5.4 Business Transfers

In the event of a full or partial transfer, merger, or acquisition of bbdok's business operations, user information may be transferred, but always under the same privacy protection terms.

6. Data Storage and Security

bbdok takes industry-standard technical and organisational measures to protect your personal information:

• Data transmission is secured using SSL encryption technology.
• Stored data is protected by advanced encryption algorithms.
• Through access control systems, only authorised personnel can access personal information.
• Regular security audits and vulnerability assessments are conducted.
• A process is in place to notify affected users in a timely manner in the event of a data breach.

However, we cannot guarantee that data transmission over the internet is completely secure. We make every effort, but it is not possible to guarantee complete security.

7. Cookies and Tracking Technologies

The bbdok website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the website — login sessions, security, and form functionality.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Used to understand website usage patterns and improve services.

You can disable cookies from your browser settings. However, doing so may limit some functionality of the website.

8. User Rights

As a registered user of bbdok, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Object: The right to object to data processing carried out on the basis of legitimate interests.
• Right to Withdraw Consent: The right to withdraw consent at any time for data processing carried out on the basis of consent.

To exercise these rights, email us at [email protected]. We will respond as promptly and appropriately as possible.

9. Policy on Minors

bbdok strictly prohibits registration or use of its services by anyone under the age of 21. This platform is intended for those aged 21 and above only.

We do not knowingly collect information from any minor. If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account. If a parent or legal guardian believes their child or dependent has registered on this platform, please contact our support team.

10. Data Retention Period

bbdok retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or as legally required:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a period determined by legal requirements.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Legal Disputes: Relevant information is retained until any legal dispute is resolved.

After the specified period, information will be securely deleted or anonymised.

11. Policy Changes

bbdok reserves the right to update or amend this Privacy Policy from time to time. If there are any significant changes to the Policy, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a notice to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue to use the service after any changes, you will be considered to have accepted the updated policy. You are encouraged to read the policy carefully before each revision.

12. Contact

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us: